Feathers Consultancy – Privacy Policy

Last updated: 24 November 2025

This Privacy Policy explains how Feathers Consultancy (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit www.feathersconsultancy.com (“website”) or interact with us through any of our services.

By using our website, submitting your details, or communicating with us, you agree to the practices described in this policy.

1. What Information We Collect About You

We collect information from you when you:

• Fill out website forms (e.g., Contact Form, Free Consultation, Assessment Form)
• Call, WhatsApp, or email us
• Subscribe to newsletters or marketing
• Use our website (cookies & analytics)

Personal data you provide voluntarily may include:

• Full name
• Email address
• Phone number
• Nationality & country of residence
• Residence address
• Job title / business information
• Age & gender (if voluntarily provided)
• Service-related information (visa, immigration, business setup, etc.)
• Any documents or information you share for evaluation or consultation

Automatically collected information (via cookies & analytics):

• IP address
• Device type & browser
• Operating system
• Location (approximate)
• Pages visited, time spent, click behavior
• Referring websites

Call & communication records

If you call Feathers Consultancy, your call may be recorded for training and quality purposes.
Emails sent to our official email addresses (ending with @feathersconsultancy.com) are stored securely.

2. How We Use Your Information

We collect and use your information to:

• Respond to your inquiries and provide the services you request
• Process assessments, consultations, and service eligibility checks
• Communicate updates regarding your inquiry or application
• Improve our website functionality and user experience
• Personalise future visits to our website
• Manage marketing preferences (email, SMS, WhatsApp, ads)
• Send service-related updates and relevant offers
• Comply with legal and regulatory obligations

We only collect the information necessary to fulfill the above purposes.

3. Legal Basis for Processing Your Information

We process your data under one or more of the following legal bases:

• Your Consent – when you submit forms, documents, or marketing opt-in
• Contractual Necessity – to provide services you have requested
• Legitimate Interest – improving our services, preventing fraud, business analytics
• Legal Obligation – maintaining records for compliance purposes

4. How Long We Store Your Data

Retention periods depend on the nature of your engagement:

• Client data (paid services): retained for up to 6 years for legal and regulatory requirements
• General inquiries / forms: retained for up to 24 months
• Marketing subscriptions: retained until you request removal or unsubscribe
• Call recordings: stored securely for 30 days, unless needed for investigation or training

After the retention period, all personal data is securely deleted.

5. Marketing

We may contact you with updates about services, news, offers, or events—only if you have given consent.

Marketing channels may include:

• Email
• SMS
• WhatsApp
• Social media retargeting (Facebook, Instagram, Google, etc.)

You may opt out anytime by:

• Clicking the Unsubscribe link in marketing emails
• Replying “STOP” to SMS/WhatsApp
• Emailing us directly
• Requesting removal from our marketing list

6. Your Data Protection Rights

You have the right to:

• Request a copy of the personal information we hold
• Request corrections to inaccurate or outdated data
• Request deletion of your personal information (where applicable)
• Object to marketing communication
• Withdraw consent at any time
• Restrict or object to data processing
• Request data portability

To exercise any of these rights, please contact us using the details below.

7. Cookies

Cookies are small text files used to enhance your browsing experience.

We use cookies for:

• Website performance
• Analytics & traffic measurement
• Remembering your preferences
• Advertising & remarketing

You can disable or delete cookies through your browser settings.
Some website features may not function properly if cookies are disabled.

For more details, visit:
www.aboutcookies.org

8. Third-Party Services

Our website may contain links to external sites. This Privacy Policy applies only to feathersconsultancy.com.

We use reputable third-party platforms such as:

• Google Analytics (website analytics)
• Email marketing providers (e.g., Mailchimp or similar platforms)
• Social media ad platforms (Facebook, Instagram, Google Ads)

Each third-party provider has its own privacy policy, which we encourage you to review.

9. Data Security

We use strong technical and organizational measures to protect your personal information from:

• Unauthorized access
• Loss or alteration
• Misuse
• Destruction

Only authorized team members have access to your personal data and are bound by confidentiality.

10. International Data Transfers

Depending on your location, your data may be processed or stored in countries outside your region.
We ensure all international transfers follow applicable laws and maintain strong data protection standards.

11. Changes to This Privacy Policy

We regularly review and update our Privacy Policy.
All updates will be posted on this webpage with a revised “Last Updated” date.

12. How to Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data rights, please contact:

Feathers Consultancy Support Team
Email: info@feathersconsultancy.com
Website: www.feathersconsultancy.com
Address: Feathers Consultancy, Floor 6, Meydan Grandstand, Meydan Road, Nad Al Sheba, Dubai, UAE